100 Otis Street, Suite 2, Northborough, MA 01532

Service Rates

Liquid Ice service is billed materials plus labor, unless a quote has been provided and approved by the customer. Labor is billed as follows:

A standard travel charge of $95 will apply to all service calls. All service calls are billed at a one-hour mininum. Regular rates are $95/hour (volume discounts may be available). The overtime rate of $142.50/hour applies weekdays after 5:00 PM and weekends and holidays.

Liquid Ice sets a standard “not to exceed” limit of $500 on all service work. If costs are to exceed $500, the customer will be contacted by a Liquid Ice representative and a detailed quote will be provided. The customer will be required to approve the quote before service work will be completed.

Liquid Ice will direct bill manufacturer warranty claims, however the customer must agree to pay for all services and parts not allowed under warranty.